Eligible refunds
A confirmed online payment is eligible for refund when the related appointment is cancelled through an authorized patient or clinic workflow before completion. Duplicate charges and a payment debited without a confirmed booking will be investigated when reported with the payment reference.
Refund method and amount
Eligible refunds are requested through Razorpay and returned to the original payment method. The system requests the online amount recorded for the appointment, including the gateway charge recorded at checkout. Cash or pay-at-counter transactions must be resolved directly with the clinic.
Processing time
BHCC initiates the request after eligible cancellation. Razorpay normal-speed refunds generally take 5–7 working days to reach the original account after processing; the issuing bank or payment provider controls the final credit time.
Pending or failed refunds
If automated initiation fails, the appointment is marked Refund Pending for clinic follow-up. Contact us with the patient name, appointment date, payment ID and booking reference. Never send card numbers, PINs, CVVs, OTPs or banking passwords.
Non-refundable situations
No refund is generated where no online payment was captured. Completed consultations cannot be cancelled through the website. Any exceptional request will be reviewed by the clinic based on its records and applicable law.
Contact
For questions about this policy, appointments or payments, contact Bhaktivedanta Health Care Center:
- Email: bhaktivedantahealthcarecentre@gmail.com
- Address: ISKCON Newtown, Near Shapoorji Bus Terminus, Ekajul, Action Area III, Newtown, Kolkata, Hudarait, West Bengal 700135