Healthcare and emergencies
This website supports clinic information, appointment administration, payment and patient communication. It is not an emergency service and does not replace an in-person medical assessment. In an emergency, contact the appropriate emergency service or nearest hospital.
Accounts
Provide accurate information, use only accounts you are authorized to access and keep passwords and OTPs confidential. Notify BHCC promptly of suspected unauthorized activity. We may suspend access to protect patients, staff or systems.
Appointments
An appointment is subject to doctor and clinic availability. Scheduled times may change because of clinical emergencies or operational circumstances. Patients must provide accurate booking information and attend at the confirmed clinic location.
Pricing and payment
Consultation fees and any gateway charge are shown before payment. Online payments are processed by Razorpay. A payment is treated as successful only after server-side verification. Do not refresh, repeat or abandon checkout if the status is uncertain; first check the patient dashboard or contact the clinic.
Cancellation, refunds and delivery
The Cancellation Policy, Refund Policy and Service Delivery Policy form part of these terms. No physical products are currently shipped.
Clinical information and prescriptions
Website content is general information and is not a diagnosis. E-prescriptions are valid only when finalized by the assigned registered doctor and must not be altered or shared with unauthorized persons. Treatment decisions remain subject to professional clinical judgment.
Acceptable use
Do not impersonate another person, submit false information, scrape clinical information, test vulnerabilities without authorization, disrupt the service or attempt access beyond your assigned role.
Availability and liability
Reasonable efforts are made to keep the service available and accurate, but maintenance, connectivity, third-party gateways and circumstances outside BHCC control may interrupt service. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.
Governing requirements
These terms are intended to operate under applicable Indian law. Healthcare, consumer and privacy obligations may depend on the service actually provided. Qualified counsel should review these terms before production use with real patients.
Contact
For questions about this policy, appointments or payments, contact Bhaktivedanta Health Care Center:
- Email: bhaktivedantahealthcarecentre@gmail.com
- Address: ISKCON Newtown, Near Shapoorji Bus Terminus, Ekajul, Action Area III, Newtown, Kolkata, Hudarait, West Bengal 700135